Head of Process Excellence

For almost 70 years, Export Finance Australia has helped Australian businesses grow and succeed internationally with finance to secure opportunities, expand into new markets and diversify their presence. We support critical minerals and defence sectors, finance projects that strengthen economic resilience and advance net zero, and back Australian investment in sustainable infrastructure. 

Working with banks, other Government agencies and international partners, we back Australia’s exporters, supply chain businesses and industries, contributing to a more stable and prosperous Indo-Pacific while advancing Australia’s trade, investment and economic security objectives.  

Your new role

Location: Sydney
Role Type: Full-time, Permanent

About you

The Head of Process Excellence is responsible for the enterprise process management capability, including process governance, process design and process optimisation. The role will establish and maintain the enterprise process framework and repository, and lead the identification and delivery of process improvement, digitisation and automation opportunities.

The role is accountable for overseeing the definition of target-state business processes for major transformation initiatives, including a multi-year ERP implementation. This includes overseeing process design and requirements definition to ensure processes are ready for system configuration and adoption.

Working closely with the Director Enterprise Systems and Head of AI, the role ensures business processes effectively leverage enterprise systems, automation and AI-enabled capabilities. The role also establishes process measures and performance standards to support prioritisation, continuous improvement and operational effectiveness.

Process Governance and Standards
•    Establish and maintain the enterprise process framework.
•    Maintain the enterprise process repository and ensure critical business processes are documented and current. 
•    Drive process simplification, standardisation and optimisation to improve customer experience, employee experience, operational efficiency and reduce operational risk.

Enterprise Systems Transformation
•    Provide strategic leadership of the business process workstream of an ERP implementation covering  Finance, Procurement, Human Resources and Payroll. 
•    Lead a team of process specialists and analysts to develop target-state business processes and associated business requirements. 
•    Partner with the Director Enterprise Systems to ensure process requirements and business outcomes are effectively reflected in enterprise platform design and configuration.

Process Improvement and Automation
•    Develop and maintain the enterprise process improvement and automation roadmap.
•    Work closely with the Head of AI to ensure business processes are designed to effectively utilise automation and AI technologies.

Qualifications & Skills

• 10+ years experience
• Tertiary qualifications in business, technology, data or related discipline.
• Experience leading multidisciplinary teams responsible for business process design, business analysis, requirements definition, testing and enterprise transformation initiatives.
• Demonstrated experience designing and implementing process governance frameworks, standards and methodologies.
• Experience leading process workstreams for major transformation initiatives, including ERP.
• Experience managing and developing teams responsible for business analysis, process design, requirements definition and testing.
• Experience engaging and influencing senior stakeholders to achieve organisational outcomes.
• Experience identifying and implementing digitisation, workflow and automation opportunities.
• Strong process design, process optimisation and operational improvement capability.
• Strong written, verbal and presentation skills.
• Ability to operate effectively across business, technology and transformation teams.

Even if you haven’t ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you!

Our benefits and culture

We are small enough to have an impact, BIG enough to make a world of difference and it starts with our people.

We support flexible working and pride ourselves in fostering a culture that is inclusive, diverse and collaborative. We are proud to be certified as a 2025 Great Place to Work for a fifth consecutive year, recognised on the 2023 AFR BOSS Best Places to Work list and listed as one of Australia’s Best Workplaces for Women in 2025. 

In line with our commitment to our people, we have a comprehensive array of benefits available to our employees:

• Generous leave provisions (e.g. Annual Wellbeing day) and leave purchase opportunities
• 18 weeks of paid parental leave for primary caregivers
• Thorough induction onboarding program
• Fitness Passport along with other Health & Wellbeing initiatives
• Gender affirmation leave
• Income Protection Insurance
• Community volunteering
• and many more!

Our headquarters is based in Sydney CBD, and we have a national presence across Melbourne, Canberra, Brisbane, Perth and Adelaide.

Eligibility

Australian Citizenship - To be eligible to apply for this position, applicants must hold Australian Citizenship at the time of application.

Security Clearance - To be eligible to apply for this position, applicants must be able to obtain and maintain a Baseline security clearance.

How to apply

Applications close: 30 August 2026.  

Interviews will occur in parallel, so please apply ASAP.
Enquiries: Careers@exportfinance.gov.au      
  
To apply, please email your CV to Careers@exportfinance.gov.au      

By choosing to apply, you agree to the recruitment privacy policy.

We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community. 

If you are a candidate with a disability, let us know how we can provide you with additional support.

About us

Export Finance Australia is Australia’s export credit agency.  

The reason our people join us, stay with us and grow with us is because they wholeheartedly believe in our purpose. They can see the impact we create for our customers.

We are a highly purpose-driven organisation. We seek to create an inclusive culture that values our customers and employees. Our people are expected to champion this and play a key role in achieving those outcomes. In working towards our strategy, our people display our IMPACT leadership behaviours of Frank & Fearless, Dexterous & Agile and Careful & Diligent

For more information about us, please refer to our website. 

Applications from recruitment agencies will not be considered on this occasion.