Senior manager, Customer & Corporate Communications

For almost 70 years, Export Finance Australia has helped Australian businesses grow and succeed internationally with finance to secure opportunities, expand into new markets and diversify their presence. We support critical minerals and defence sectors, finance projects that strengthen economic resilience and advance net zero, and back Australian investment in sustainable infrastructure. 

Working with banks, other Government agencies and international partners, we back Australia’s exporters, supply chain businesses and industries, contributing to a more stable and prosperous Indo-Pacific while advancing Australia’s trade, investment and economic security objectives.  

The Senior Manager, Customer & Corporate Communications leads the delivery of Export Finance Australia’s corporate, customer and employee communications to strengthen reputation, enhance engagement and support business outcomes.
 
This highly visible role is responsible for shaping clear, consistent and compelling narratives across all channels, translating complex financial and policy concepts into accessible communications that support awareness, engagement and commercial activity.

The role owns the development and ongoing management of Export Finance Australia’s corporate communications and content strategy, ensuring alignment with broader business and marketing priorities. It plays a key role in connecting strategy with execution, delivering high-quality communications and content that support campaigns, customer engagement and deal generation.

As part of the Brand, Media and Communications function, the role acts as the owner of Export Finance Australia’s “How We Speak” brand guidelines. It owns tone of voice, writing standards and content conventions across the organisation, ensuring all communications – internal and external – are consistent, high quality and aligned with Export Finance Australia’s brand, positioning and reputation.

The role also provides strategic oversight of employee communications, supporting a cohesive, centralised approach that drives alignment, engagement and understanding across the organisation.

Your new role

Location: Sydney
Role Type: Full-time, FTC

About you

• Leads the delivery of customer and corporate communications and content to raise external profile and internal engagement.
• Leads the production and delivery of major corporate publications and materials, including the Annual Report, organisational strategy communications materials and other collateral.
• Supports the development and implementation of Export Finance Australia’s corporate narrative and messaging frameworks, aligned to government priorities and organisational strategy.
• Develops and delivers high-quality, narrative-led content, including articles, case studies, emails and other assets, tailored to stakeholder and audience needs across multiple channels.
• Partners across the organisation to identify and deliver compelling, story-led content.
• Works closely with Media & PR and Digital Marketing to ensure content supports external narratives, media opportunities and digital performance.
• Identifies and implements AI-enabled approaches to improve communication planning, content development and audience targeting, while maintaining strict adherence to Export Finance Australia’s AI, data and security policies.
• Collaborates with Brand, Media and Communications to develop and deliver content that supports integrated campaigns, customer engagement and key business initiatives.
• Oversees video and multimedia content as part of integrated communications campaigns, ensuring alignment with messaging, audience needs and brand standards.
• Owns governance of content standards, including tone of voice and writing style, ensuring consistency across all communications.
• Ensures content accuracy, quality and alignment through effective review and proofing processes.
• Manages external agencies and creative partners to deliver high-quality, on-brand communications outputs.
• Provides strategic oversight of employee communications, ensuring alignment with corporate narrative and organisational priorities.
• Guides internal communications delivery in partnership with the Assistant Manager, supporting leadership communications and key internal messaging as required.

Experience, Skills & Qualifications

• Minimum 7 years’ experience in B2B marketing communications gained in banking or finance industry.
• Degree qualified in communications or a related business field.
• Excellent written communication skills across a broad range of materials and channels.
• Experience producing long-form corporate content through project management to drafting and proofing (e.g. long-form reports).
• Ability to write in the brand style and to adapt writing style to suit a variety of audiences.
• High attention to detail and strong organisational skills.
• Working knowledge of AI tools for content management is preferred.
• Working knowledge of marketing automation systems – Marketo preferred.
• An understanding of economics and financial services, with the ability to translate concepts into all forms of communication, desirable

Even if you haven’t ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you!

Our benefits and culture

We are small enough to have an impact, BIG enough to make a world of difference and it starts with our people.

We support flexible working and pride ourselves in fostering a culture that is inclusive, diverse and collaborative. We are proud to be certified as a 2025 Great Place to Work for a fifth consecutive year, recognised on the 2023 AFR BOSS Best Places to Work list and listed as one of Australia’s Best Workplaces for Women in 2025. 

In line with our commitment to our people, we have a comprehensive array of benefits available to our employees:

• Generous leave provisions (e.g. Annual Wellbeing day) and leave purchase opportunities
• 18 weeks of paid parental leave for primary caregivers
• Thorough induction onboarding program
• Fitness Passport along with other Health & Wellbeing initiatives
• Gender affirmation leave
• Income Protection Insurance
• Community volunteering
• and many more!

Our headquarters is based in Sydney CBD, and we have a national presence across Melbourne, Canberra, Brisbane, Perth and Adelaide.

Eligibility

Australian Citizenship - To be eligible to apply for this position, applicants must hold Australian Citizenship at the time of application.

Security Clearance - To be eligible to apply for this position, applicants must be able to obtain and maintain a Baseline security clearance.

How to apply

Applications close: 31 May 2026.  

Interviews will occur in parallel, so please apply ASAP.
Enquiries: Careers@exportfinance.gov.au      
  
To apply, please email your CV to Careers@exportfinance.gov.au      

By choosing to apply, you agree to the recruitment privacy policy.

We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community. 

If you are a candidate with a disability, let us know how we can provide you with additional support.

About us

Export Finance Australia is Australia’s export credit agency.  

We provide finance to support Australian export trade and overseas infrastructure development across the Pacific and Indo-Pacific. Through our loans, bonds and guarantees, we support businesses – from small and medium-sized enterprises (SMEs) to large corporates – foreign governments and infrastructure projects, to take on the world. 

Working with banks, other government agencies and our partners, together we are helping drive international success for Australian businesses.

The reason our people join us, stay with us and grow with us is because they wholeheartedly believe in our purpose. They can see the impact we create for our customers.

We are a highly purpose-driven organisation. We seek to create an inclusive culture that values our customers and employees. Our people are expected to champion this and play a key role in achieving those outcomes. In working towards our strategy, our people display our IMPACT leadership behaviours of Frank & Fearless, Dexterous & Agile and Careful & Diligent

For more information about us, please refer to our website. 

Applications from recruitment agencies will not be considered on this occasion.