- Join an organisation that has been proudly recognised certified as a 2024 Great Place to Work for four consecutive years,(including 2023, 2022 and 2021)
- Supportive culture, offering flexibility and career growth
- Join us at an exciting time of growth in supporting Australian businesses
Your New Role
Location: Sydney
Role Type: Full-time, Permanent
The primary purpose of the Technical Business Analyst role is to drive the development and enhancement of our key business platforms, collaborating closely with our development team and business stakeholders. You will play a key role in gathering and analysing business requirements, translating them into technical specifications, and ensuring the successful delivery of technical and business solutions that align with our strategic objectives.
- Collaborate with business stakeholders to understand and document functional requirements related to platform enhancements and customisations.
- Conduct thorough analysis of current business processes and workflows to identify opportunities for improvement and automation.
- Translate business requirements into clear and concise technical specifications, user stories, and acceptance criteria for development teams.
- Work closely with developers and technical leads to design, configure, and customise technical solutions to meet business needs.
- Support and participate in user acceptance testing (UAT) efforts to ensure delivered solutions meet defined requirements and expectations.
- Provide ongoing support to end users on platform functionality and best practices.
- Liase with stakeholders to ensure problems are addressed and resolved
- Continuously monitor and assess platform performance, identifying areas for optimisation and enhancement.
About you
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Bachelor's degree in Information Systems, Computer Science, or related field.
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Experience with one or more project management methodologies and tools such as Microsoft Azure DevOps (ADO) or JIRA.
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Demonstrated experience contributing to the successful delivery of complex IT projects, including business analysis and process improvement.
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Previous experience with data migration, integration, technical configuration and customisation.
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Familiarity with the Salesforce platform and ecosystem is preferred.
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Proficiency in Salesforce configuration, customization, and administration.
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Ability to prioritise and manage multiple tasks in a fast-paced environment.
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Solid understanding of CRM principles and practices.
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Strong analytical skills to evaluate project requirements, scope, and constraints, and identify potential areas of improvement or optimisation.
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Ability to collaborate effectively with cross-functional teams, including developers, analysts, testers, and stakeholders, to ensure that project requirements are met, and project outcomes are achieved.
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Ability to deliver complex business analysis projects, with a focus on improving efficiency and driving business growth.
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Financial Services domain knowledge is preferred.
Even if you haven’t ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you!
Our Benefits and Culture
We are small enough to have an impact, BIG enough to make a world of difference and it starts with our people.
We support flexible working and pride ourselves in fostering a culturally diverse, honest, collaborative and supportive team environment. We are proud to be recognised certified as a 2024 Great Place to Work for the fourth consecutive year (including 2023, 2022 and 2021), recognised on the 2023 AFR BOSS Best Places to Work list, as one of Australia’s Best Workplaces for Women 2022, and the Australian HR Awards 2021 Employer of Choice (NFP & Public Sector).
In line with our commitment to our people, we have a comprehensive array of benefits available to our employees:
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Generous leave provisions (e.g. Annual Wellbeing day) & leave purchase opportunities
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14 weeks paid parental leave for primary care givers
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Thorough induction onboarding program
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Health & Wellbeing initiatives
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Gender affirmation leave
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Income Protection Insurance
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Community volunteering
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and many more!
Our headquarters is based in Sydney CBD, and we have a national presence across Melbourne, Brisbane, Perth, Canberra and Adelaide.
Eligibility
Australian Citizenship - To be eligible to apply for this position, applicants must hold Australian Citizenship at the time of application.
Security Clearance - To be eligible to apply for this position, applicants must be able to obtain and maintain a Baseline security clearance.
Sound like you? Apply!
Applications close: Monday, 8 July 2024
Interviews will occur in parallel, so please apply ASAP.
Enquiries: Careers@exportfinance.gov.au
To apply, please email your CV to Careers@exportfinance.gov.au
By choosing to apply, you agree to the recruitment privacy policy.
We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.
If you are a candidate with a disability, let us know how we can provide you with additional support.
Applications from recruitment agencies will not be considered on this occasion.
About Export Finance Australia
Export Finance Australia is Australia’s export credit agency.
We provide finance to support Australian export trade and overseas infrastructure development across the Pacific and Indo-Pacific. Through our loans, bonds and guarantees, we support businesses – from small and medium-sized enterprises (SMEs) to large corporates – foreign governments and infrastructure projects, to take on the world.
Working with banks, other government agencies and our partners, together we are helping drive international success for Australian businesses.
The reason our people join us, stay with us and grow with us is because they wholeheartedly believe in our purpose. They can see the impact we create for our customers.